Help center
You’re not alone — we’ll get you unstuck.
Whether you’re a student, a parent, or an educator, this page is here to walk you through the common snags. Take a breath, pick what matches, and we’ll point you to the next step.
I can’t sign in
- Use the same email you signed up with (student or parent).
- Try Forgot password on the Welcome screen and set a new one.
- On a shared device, sign out of other Kanam accounts first.
- New accounts need an email confirmation link before the first sign-in.
Start here: Welcome / Sign in
I didn’t get an email
- Double-check the address for typos.
- Look in Spam, Junk, and Promotions.
- Wait a couple of minutes, then resend or try again.
- School emails sometimes block outside messages — a personal or parent email often works better.
My teacher class code isn’t working
- Type the code exactly as your teacher shared it (watch for spaces).
- Ask your teacher for the newest code if your class just started.
- Learning on your own? You don’t need a teacher code — choose “I’m learning on my own” on Welcome.
Solo path: Create a student account
I have a library card
- Henry County Library System is on Georgia’s PINES network. A PINES card (or Henry County PLAY card) unlocks Digital Literacy and Financial Literacy free.
- Scan the QR at your library, or open the Henry County library page and confirm you have a PINES card.
- New learners create a student account. If you already have Kanam, sign in and unlock the two courses.
Henry County: Free library courses
I’m not sure where to start
- Students: Welcome → I’m a new student (or Sign in if you already have an account).
- Parents: create a family account, then add a kid profile.
- Under 13: a parent or guardian must set up the family account for you.
- Just browsing? Try the guided lesson from Welcome — no account needed.
Instructors & classes
Create a class, share the code, turn on the lessons students should see, and check progress — without managing separate student logins for you.
Open the instructor dashboard
Sign in with your instructor email, then go to /instructor. Non-instructor accounts are redirected away for safety.
Create a class & share the QR
Tap Create class — every class gets a QR and join code. Learners scan the QR or enter the code on Welcome. For a library partnership, choose that type to unlock Digital and Financial Literacy automatically.
Set lesson assignments
After creating a class, use Set assignments. Until you enable lessons, students may see billing unlocks instead of your class path.
Roster & insights
Expand a class to load the roster. Use Class insights for rollups, or open a learner for per-student progress, streak, and time on task.
Delete a class carefully
Deleting a class removes enrollments and assignments. Learner accounts and lesson progress stay intact — you’ll type the class name to confirm.
Need an instructor role?
Email info@kanamacademy.com with your school and the email you use for Kanam.
Parents & family accounts
You’re the home base. Kids learn under your login — no separate child emails — and you stay in control of progress, PINs, and billing.
One parent login
Create a family account at Family signup, then add kid profiles.
Switch who is learning
Open the Parent hub, pick a child (enter their PIN if set), then go to lessons.
Forgot a kid PIN?
Sign in as the parent → Parent hub → Reset PIN. PINs are not your login password.
Progress is per child
Resetting progress on the dashboard only affects the active kid profile. Open Parent insights for a progress report schools can also reference in family communications.
Already have a student account?
Parent hub → Convert to family account keeps billing and turns your profile into the first kid.
Under 13 & consent
Under-13 learners need a parent/guardian account with signed consent. Without consent, kid learning stays locked.
Export or delete
In Parent hub, use Export or Delete on a kid card. To erase the whole family login, use Delete family account — or email info@kanamacademy.com.
A quick safety note
Still stuck? We’ve got your back.
Email info@kanamacademy.com and tell us what you were trying to do. We’ll reply as soon as we can.